Jacob McAlister sent a message to Glen F. Post, III - Chief Executive Officer of CenturyLink, Inc. - Email Address that said:
I hope this email reaches you well. I have a complaint regarding a recent customer service request and have not had success going through the proper channels.
On Wednesday, August 30th, a family member who is also your customer reported their Internet was out, and after I confirmed it was most likely a provider issue, called support. After 3 phone calls over the course of 24 hours, customer service agreed to send someone out that Friday, September 1st.
After not hearing anything all day, she called in a half hour before the end of the given window, and was given a nonanswer in return with a promise to look into it .
We werent called back until Saturday late morning, given no explanation regarding the no-call/no-show, and was rescheduled for next Wednesday, September 6th, a full week after the initial request.
I am understandingly concerned about the level of service, and more importantly, the level of communication regarding this issue. They originally had switched to your service after similar problems with Comcast service, and I had switched to your service after experiencing problems with another competitor.
I work as a network consultant in the area and other customers have reported good experiences working with your company, so I hope this is an isolated incident. I appreciate your time and consideration in this issue.