Joshua sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. that said:
Sir,
I am a new customer with Century Link and thus far it has been the worst experience I have had with an internet phone company. I asked to have prism with HD channels along with DVR. So far I still have only the basic channels. I have spent over 4 hours this week on the phone with customer service and they cannot fix the problem.
