Debbie Canale sent a message to James Meyer that said:
Good Evening,
I am reaching out to you because of the horrible service I received from your customer service staff. I was charged on my credit card for Sirius xm for the year WITHOUT any notification of billing or having an option to cancel. Derek #660 would not give me any other supervisor or even apologize for not emailing me. He basically said oh now I should be receiving emails. When I asked him for his full name all he gave me was Derek 660. He was extremely condescending and just rude. I work for a large Fortune 500 company and customer service is their top priority. I would NEVER tell a customer to go on our website to email the company. Yes, that is what I was told. Is that really your policy!!?? EMAIL, that is all your customers get. Emails get lost, none responds, or they just get repeatedly sent from one Manager to the next. I am so disappointed in your employees and their customer service skills.
I find this so silly that the next person to contact is you rather than the person in charge of your phone supervisors.
I would appreciate a call back and a Credit on my charge card for just being treated with no respect and being lied to that there is NO ONE ELSE for me to speak to.
Thank you,
**Debbie Canale**
A VERY DISAPPOINTED CUSTOMER!!!!!
631-724-0570
3 Saggese Circle
Nesconset, NY 11767
