Neil Rhodes sent a message to Scott Greenstein that said:
I am sending this email to you to tell you how disappointed I am with your customer service. Approximately 6/2020, I contacted your customer service to inform them that I need to cancel an xm car radio, My 2019 Cadillac was totaled, apparently the representative did not cancel it, she suspended it for three months. I did not become aware of this until a month ago from your customer service. who at the time told me that she had to transfer the call to a supervisor, after approximately 30 minutes, my call was disconnected. Although I don't use the XM that much, I still occasionally like to listen to it. Today I called and spoke to a representative who started doing the credit, and apparently got locked out of her computer. When she checked with someone there, they said that it was because I suspended the account, which I did not, why would I suspend an account on a car that was totaled. But if this is the way that XM does business, then I will be terminating the services with XM. I have been a customer for many years, and at this point I am not happy.