Noopur sent a message to Michael D. White, President, Chairman and Chief Executive Officer DIRECTV, Inc. that said:
You seem to be a reasonable person when seen on undercover boss. I hope you realize how much 460$ cancellation fee impacts a middle class couple when misinformed by your sales department.
I do sales and I value the brand a company creates.
I hope you value your customers more than the 460$ per customer.
I am reachable I do not expect your call but please surprise me.