Gabriel sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
So disappointing the service. Was with them for over 5 years to be transferred all over the world refusing to send out technicians. Then Changing my service without permission adding on an additional 50.00 to my account.. Then refusing to fix it. I hope corporate reads this post and responds. I have not been able to connect with someone that will actually do something about this situation.
Moving and Transferring service!
Contacted 5 times, no technician was sent out after multiple requests to transfer to my new home.
when finally by fluke I was able to get around the 5 out of country customer disservice representatives I was able to get a technician to get sent out. When technician was sent out he was unable to access the attic due to his size to run the cable so I had to get into my attic to fetch the cable!
After all of this they raised my bill by 50.00 and cut my service in half. With the excuse of the representative "from the other country entered the order wrong" nothing we can do but give you disservice, charge you more for half of what you had even though it was our mistake. Thank you for you loyalty..... WOW!!!
Billing adjustment, restore my previous 200 mb, and my 200 channels. at the 97.00 price I had.
an apology, and act if you actually want my business so i can justify the fact that I defended your company to my wife, and friends over the years when everyone else was complaining about the disservice they had been receiving.
I should not have to lose what I had, pay more, have this much stress over a cable bill. Why am I still here. I want your company to fix it so i can go back to not thinking about your service and i will only have nice things to say..