Andrea Miller sent a message to Kevin Mansell Chairman, Chief Executive Officer and President of Kohls Corporation Email Address that said:
So this is what is happening with the dog I ordered for Christmas. Retruned twice and was over charged for twice. They called and corrected the late fees and the price as they should and before I could pay charged me a late fee. KOHLS response online so far.
Kohls Customer ServiceKohls Customer ServiceFri 21:48
please remove the late charge of $37 from my account We had a MAJOR issue and the executive from the corp office adjusted my bill as it should be, took of late fees and before I could pay another was added!
Hi Andrea, I apologize but due to security concerns we are not able to review your Kohls Charge via social media. If youve been working with someone from our executive office please reach out to that person.
-Erin
Please provide me that number because I did not save it
This has been a pathetic experience and I will be posting it everywhere!
10:17
Do you know the name of the person you were working with, or perhaps have a reference number? If so, I can have them reach out again.
-Erin
Perhaps you can look to see whom modified my account. I was in the middle of work and had thought it was a business call
I wrote down office of Kevin Mandela
Hi, Andrea. As previously suggested are you able to provide us with any incident numbers from your previous contact?
-Jeff
perhaps you can look at the what should be pages of notes on the order 5256073455
perhaps you can look at the what should be pages of notes on the order 5256073455
Hi, Holly. Feel free to reach out to us once you find your incident number and well take a closer look into this for you.
-Jeff
Who is Holly? I just provided you ORDER number. Look it up
My apologies for the confusion, Andrea. After looking into this order I can see that an $85 accommodation was applied to your order.
-Jeff
yes as it should have been...look again and you will see a late charge was removed and the very next moment one was added... back to my original request. Remove the late charge that was automatically applied after corporate removed. Please look into this and adjust. I
03/10/18 ECOM RTN # 5256073455 $-85.00
03/11/18 03/11/18 REFUND OF LATE FEES $-27.00
03/12/18 03/12/18 LATE FEE $37.00
no reason for that second late fee when it was removed in order for me to pay the balance of $53.99 that was owed.
Hi, Andrea. As previously mentioned we are unable to assist with your Kohls Charge account through social media as a security precaution. For further assistance please contact our Kohls Charge team - (855) 564-5748.
-Jeff
HOWEVER HE DID ACCESS MY ACCOUNT EVEN AFTER HE SAID HE COULDNT BUT COULDNT HELP ME
I need this removed so my balance is at zero as it should be
