OSCAR M.CRISWELL sent a message to Bruton Smith that said:
MR. SMITH, WE RECENTLY BOUGHT A 2019 BMW X3 FROM YOUR CENTURY BMW DEALERSHIP IN GREENVILLE. WE ARE TOTALLY DISAPPOINTED WITH THIS ENTIRE EVENT. WE DROVE THE CAR FOR TWO HUNDRED MILES AND RETURNED TO THE DEALERSHIP WITH ISSUES OF VERY NOISY CABIN. THE TIRES WERE CAUSING NOISE THAT SOUNDED AS IF THE WINDOW WAS NOT ALL THE WAY UP. THE MANAGER OF THE DEALERSHIP DID A RIDE ALONG AND HE COMPLETELY DENIED ANY NOISE OR ISSUES. THE SERVICE MANAGER THEN RODE WITH ME AND HIS STORY WAS THAT THERE IS AN ONGOING PROBLEM WITH THESE TIRES THAT WEAR PREMATURELY AND GET LOUDER AS THE TREAD WEARS. I FEEL AS THOUGH CENTURY BMW SHRUGGED ME OFF AND HAS DISRESPECTED ME. I AM 64 YRS. AND WORKED IN THE TIRE MANUFACTURING BUSINESS FOR 30 + YEARS . I KNOW TIRES INSIDE AND OUT WITH KNOWLEDGE OF HOW THEY ARE BUILT, COMPONENTS AND OTHER CRUCIAL DETAILS THAT MADE UP A TIRE. THESE BRIDGESTONE TIRES ARE AN ELEPHANT IN THE ROOM WHERE NO ONE WILL STAND UP AND TRUTHFULLY ACKNOWLEDGE WHAT THE ISSUES ARE AND DISCONTINUE EQUIPPING NEW BMW'S WITH THESE INFERIOR O.E. TIRES PLEASE CALL ME AT 864 887 6962 KINDLY OSCAR
