Jose Lopez sent a message to O Bruton Smith that said:
Dear mr. Smith, I a reaching out to you regarding a vehicle I bought in one of the dealership branches of Sonic Automotive: Audi Central Houston. The car presented quality problems since I bought it five months ago, it has spent most of the time at the service department of the mentioned branch. I wrote several letters to the general manager of the branch seeking a resolution, however, as of today, I have not gotten a response. I reach out to you seeking your help. I know you are established an extremely successful company based on high standards of customer service and satisfaction and I hope that culture can be reflected in my dealing with Audi Central Houston.
I look forward to hearing from you.