William sent a message to Christopher J. Nassetta – President and Chief Executive Officer of Hilton Worldwide – Email Address that said:
Sorry to bother you with such a simple issue but as one of your loyal Diamond member customers I fell im being treated unfairly. Please see the corespondence in regards to a hurricane Matthew booked hotel stay.
First of all, I am a Diamond member of your Hilton honors. Second of all I was alerted via the Hilton Honors app that all reservations with Hurricane Matthew implications would receive an option for cancellation through 10/9. The only reason I emailed my request (12:07 am 10/09) was due to alert (from App) instructions. I would LOVE for a supervisor to contact me immediately if you feel you need to charge me for a no show for a diamond member following Hilton instructions on how to cancel a Reservation for a natural disaster!
Sent from my iPhone
On Oct 9, 2016, at 5:08 PM, "Guest.Correspondence@hrcc-hilton.com" wrote:
Thank you for contacting Hilton Guest Assistance. My name is RaShele. It will be my pleasure to assist with your concerns.
The reservation reflects as a Late Cancelled No Show reservation in our system.
Should you have any additional questions relative to this matter, please reply to this email or call our office
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Original Message Follows: ------------------------
Please cancel my reservation at the Hampton Inn Vero Beach for Sunday October 8th. My circumstances have changed due to hurricane Matthew.