William sent a message to Christopher J. Nassetta – President and Chief Executive Officer of Hilton Worldwide – Email Address that said:
Sorry to bother you with such a simple issue but as one of your loyal Diamond member customers I fell im being treated unfairly. Please see the corespondence in regards to a hurricane Matthew booked hotel stay.
First of all, I am a Diamond member of your Hilton honors. Second of all I was alerted via the Hilton Honors app that all reservations with Hurricane Matthew implications would receive an option for cancellation through 10/9. The only reason I emailed my request (12:07 am 10/09) was due to alert (from App) instructions. I would LOVE for a supervisor to contact me immediately if you feel you need to charge me for a no show for a diamond member following Hilton instructions on how to cancel a Reservation for a natural disaster!
Sent from my iPhone
On Oct 9, 2016, at 5:08 PM, "Guest.Correspondence@hrcc-hilton.com" wrote:
Dear Bill,
Thank you for contacting Hilton Guest Assistance. My name is RaShele. It will be my pleasure to assist with your concerns.
The reservation reflects as a Late Cancelled No Show reservation in our system.
Should you have any additional questions relative to this matter, please reply to this email or call our office
Best regards,
RaShele
How are we doing?
We would love to hear your thoughts on your most recent experience with our agent, RaShele. Please click on the below survey link to be redirected to a brief survey geared towards improving the service our email team provides:
If the link above is not working, please copy and paste the URL into a browser window.
Original Message Follows: ------------------------
Please cancel my reservation at the Hampton Inn Vero Beach for Sunday October 8th. My circumstances have changed due to hurricane Matthew.
Thank You,
Bill
