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@southwestair – Gary Kelly – Dear Mr. Kelly, I have been a loyal Southwest customer for many years and prefer

Linda Elder sent a message to Gary Kelly that said:

Dear Mr. Kelly,
I have been a loyal Southwest customer for many years and prefer to fly Southwest over any airline. However, due to a family illness I had to cancel a reservation this year and paid to have a credit for travel that ends on December 29th, 2020. I have asked for an extension, but was denied. We have not been able to use this credit due to extenuating circumstances surrounding travel during Covid. I would very much like to have a 1-2 month extension on my credit, in hopes that travel restrictions will ease up in that period.
Thank you for your consideration regarding this matter.

Linda Elder

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