Roberta sent a message to Gary Kelly that said:
I'm extremely disappointed with the Southwest response to customers during this pandemic. I had to cancel roundtrip flights for my husband and me to depart December 27, 2019. We were appreciative of the vouchers for later travel. We had a serious illness in the family and our plan was to reschedule for April. Obviously, those plans were cancelled. Our age and health puts us in the immunocompromised category and prevents us from traveling this year. Our vouchers expire 11/27/20 and your company is refusing to extend those vouchers.
Is this the customer service Southwest touts? I would appreciate a positive response to this email. Thank you.