Nancy Henderson sent a message to Gary Kelly that said:
Kudos to you, Gary Kelly, for being one of the most successful CEO's in any country. Your business smarts, your heart and your more grounded demeanor are just a few of the reasons for your success. The fact that you put the crash victim in your prayers speaks volumes about you. I have followed your career for years after practically living on SW Airlines for over a year on a project out of state that I was working on. Keep up the great work..........accidents happen & know you will make every effort to insure this doesnt happen again if that is possible. May God bless you for being the amazing human being you are. Oh.........have a friend who is a retired pilot from SWA and he loved working for you and the company!!! Keep up the amazing work! Nancy Henderson / Incline Village, NV.