Barbara Buoncristiano sent a message to Thomas M. Rutledge - Chief Executive Officer and President of Charter Communications, Inc. - Email Address that said:
Spectrum ads are everywhere. Yet, I have 3 TVs an internet connection, none of which are working properly. Do not refer me to online fixes. You need to provide technicians when problems are intractable.
No two TVs go on the same way; I have frequent audio and video dropouts, my internet doesnt work up to the amount Im paying for - in short, Id rather have TWC back - and I never thought Id say that!