Robert Wolff sent a message to John F Lundgren that said:
Just had an odd experience with customer care and thought it might offer some insight into your processes. Being a small business owner, the feedback can be invaluable in tuning up methods and practices. I choose to share with you instead of using public reviews as I am not sure that forum always echos up to the top. I am happy to share if interested.
Warmest Regards;
Bob Wolff
