Ms. Kneely sent a message to Steve Easterbrook that said:
Good Afternoon Stephen J. "Steve" Easterbrook,
On today I went in to McDonalds store #6603 to get an egg and cheese biscuit with a round egg. I politely asked the individual who took my order can I have a fresh round egg because itâs says on the commercials and on the advertisements on the window made fresh every time and the Manager that happen to take my order; took it upon herself to give me what she wanted. I stated I would wait for the egg to come up because this is not the first time Iâve requested this from a McDonaldâs. I noticed that the cook grabbed a biscuit and egg from a container and began to prepare it, so I asked the Manager was that for someone else because I specifically asked for the egg to be dropped fresh and I would wait. The manager stated with hesitation and stutter that this was made 5 minutes ago it is fresh. I informed the Manager that I asked for it to be dropped fresh the cook didnât know because you didnât tell him so now heâs upset because he has to do extra work and the Manager told the cook to drop a fresh egg she doesnât want this one because itâs not fresh she wants another one. Well the truth is I asked from the beginning for a fresh egg to be dropped. When I stood in the line behind a customer that paid and was waiting for the remainder of his food for 3 minutes and then I stood there for another 2 minutes before I said excuse me may I place an order and no hi can I help you the Manager stood as if I was bothering her no customer service, it wasnât inviting, she gave me an attitude. I am the type of person thatâs easy going I get along with everyoneâ
However once I seen the young gentleman face (cook) and I heard the Manager tone I decided that I didnât want the sandwich anymore.
I later called to asked for the store number and the person that answered the phone asked me why I want the store number, then asked me whatâs my name, âI said Ms. Kneely â she said for what do you need the number âI said if you donât want to give me the store number thatâs fine I will go on the internet and get itâ¦and I did just that!
I literally lost my appetite because I donât remember McDonalds being like this I use to work for McDonalds and if my manager taught me anything she would always say ââthe customer is not always rightâ but your behavior, your approach and your reaction will make them right donât let anyone change your environment good customer service is what we do hereââ
I understand it starts at the top and flows to the bottomâ¦. Management first and then coworkers I donât want anyone to loose their jobs I just would like her to get the training she may need to communicate and show better customer service, my motto ââwhen you know better you do betterââ
Name: MCDONALD'S #6603
Type: Permanent Food Service
Address: 8375 Nw 88th Ave, Tamarac, FL 33321
License #: 1611038