Sean sent a message to Stuart Gulliver that said:
Dear Mr Flint,
I would like to chat with you personally regarding 'Monies' 'Cashflow' 'Banking'? There is much I would like to discuss with you and if it's possible, can you reply and let me know when a convenient day and time is? My name is Sean and I'd like to discuss personal matters as a matter of urgency!
I will not be able to get the answers to my questions from Customer Service.