Christopher Timmins sent a message to Stuart Gulliver that said:
Dear Noel Quinn,
Cc'd Andrew Ellson (The Times), Jonathan Prynn (Evening Standard), Rebecca Smithers (The Guardian), Rishi Sunak, Boris Johnson, Florence Eshalomi MP
Since April HEX have been waiting patiently for one of the bounce back loans via HSBC.
HEX is a small honest community led gym business based in Clapham, London. We help people between the ages of 25 and 75 get fit and healthy. In fact, our oldest member is 84. We are a solution to this dreadful problem.
Yet applying for the government bounce back loan, which we are absolutely entitled to do, has been a cruel and painful journey. It has been almost 6 months since our initial application, we are still waiting.
How can any small UK business survive this mess if the large established corporations like yourselves (who we look to for support) are so badly managed and so incredibly unorganised.
As we approach a second lock down HEX are still unable to access the loan originally promised.
We spend an average of 90minutes in phone queues and approx 2mins talking only to be told nothing. If we get told anything it's usually incorrect. We have received so many mixed messages from your staff (ranging from "you'll have the funds in 24 hours" to "sorry we cant give you any information or timelines".
We have a feeder account and have been told we are days away from completion but have zero faith in you.
We will survive, and our heart goes out to all the other businesses fighting who wont.
But, we need the government to fulfill their promises and for corporations like HSBC to care more and be better at what they do.
Please can someone from HSBC contact us to help?
Christopher Timmins (HEX)