Eric Robert Monson sent a message to Stuart Gulliver that said:
Mr. John Michael Flint,
Monday, 17 June 2019 while attempting to log into my Abu Dhabi HSBC account, I noted my âSecure Keyâ display was blank. (I have had the âSecure Keyâ since July 2012.) At this time I am in Bangkok, Thailand awaiting a position in Abu Dhabi. An e-mail contact was made with Zahid Sher Mohammad, the Premier Relations Manager, and he requested me to contact customer service. Tuesday, 18 June 2019, a contact was made with customer service, but due to either a poor connection or the representativeâs horrible accent I was not able to get any resolution.
Wednesday, 19 June 2019, I went to the HSBC office in Bangkok, Thailand. The customer service person, Ms Unchaleeporn (Ae), was not in the office so I left my contact information and the data about my request to have the 'Secure Key' sent to the HSBC office for my pickup.
Thursday, 20 June 2019, morning Ms Unchaleeporn (Ae) contacted me and told me the Bangkok HSBC would not accept the 'Secure Key' being sent to them. This is not in any way HSBC customer service. I have also banked with HSBC in Muscat, Oman and Bahrain since 2001. This is the first time such POOR customer service has been encountered.
So at this time I am not able to access my HSBC account.
Please rectify this situation by requiring the HSBC in Bangkok, Thailand to accept the âSecure Keyâ so I can pick it up.
Regards.
Eric R. Monson
