JOHN sent a message to Arne M. Sorenson – President and Chief Executive Officer of Marriott International, Inc. – Email Address that said:
Subject: Request for Personal Recognition of Marriott Employee
Dear Mr. Sorenson,
The purpose of this message is to request personal recognition of a Marriott employee, Ms. Julie, of your Fairfield Inn Suites-Knoxville West property who extended great kindness to me this morning that even exceeded Marriott’s high standard of outstanding customer service.
Unfortunately, I contracted some “stomach/digestive virus” during my air travel from Washington Dulles to Knoxville, TN on Sunday (10/30) and awoke at 3:00 AM today (11/2) with extreme symptoms of digestive illness that led me to cancel my normal business routine and remain on bed rest in my room.
In a desperation move, I hobbled out to the front desk around 7:00 AM and requested Ms. Julie Gideon, Guest Services, to please check if there were any other Marriott employees coming in to work who would kindly stop at a convenience store and purchase two bottles of Seven-Up soft drink soda for me to alleviate my stomach pain. I knew that such an action was well beyond the normal scope of her duties, but since I was in dire need and didn’t know who else to turn to; I took a chance and requested her assistance.
Within the hour, Ms. Gideon knocked on my door and provided me the two soft drink bottles that I had requested. In addition, Ms. Gideon refused to accept payment for these two items, wished me well, and noted that I should contact her directly at the front desk if I needed anything else.
I am a Marriott Gold Rewards card member and have stayed in many fine Marriott properties throughout the country over the years, but these outstanding actions by Ms. Gideon really touched me.
Please recognize Ms. Gideon for her exceptional customer service to me.
Of course, should you desire additional details of Ms. Gideon’s kindness to me, please do not hesitate to let me know.
Sincerely,
John
