Dawn Franklin sent a message to William H Rogers Jr that said:
Reference Mortgage 3001228067 and Mortgage Escalation Resolution Team Case #4073546. Mr.Rogers, after sending you my original email, I received a call, on a weekly basis, from your resolution Team and finally, a letter of apology. The only missing piece is a removal of any late payments from my credit reports, which is hindering my ability to obtain an equity line to support me over these next several weeks while I recuperate from neck fusion surgery which took place o 6 April. I needs these funds as I have no short term disability working for the government and am currently on leave without pay, which will cause serious issues will all of my bill paying capabilities as long as any late payments remain on my credit report. Suntrust has admitted it's error and sent a letter of apology, so I just need this one last step to help me secure my financial short term future, especially since it is unknown as to how long I will be out of work - anywhere from 4-8 weeks before I am even able to drive and am reliant upon neighbors and friends - no family. Thank you for your immediate time and attention (once again) to this matter.