Dave Antle sent a message to Erik R Olsen that said:
I wanted to take the time to share an experience at Tire Kingdom on Bruce B Downs in Wesley Chapel. The rocker panels and a fender were damaged by the staff. Justin the asst manager took ownership of the issue and agreed to resolve it. He advised he or Jay would call me on Monday, after they open a claim. Everyone makes mistakes, it matters how you handle those mistakes. Just thought you should hear that your line level leadership team is living your vision.