Michele sent a message to Diego Della Valle that said:
Dear Mr Della Valle,
How are you?
I hope you will not think I am presumptuous by contacting you directly.
My name is Michele Caggianese, I am a Partner and Business Development Director for The Art of Service (AOS).
AOS is the brain child of Fred Sirieix General Manager of Galvin at Windows (Michelin star restaurant on the 28th floor of the London Hilton on Park lane).
You may recognise Fred from the BBC2 series Michel Rouxâs Service about service and hospitality which he co hosted back in 2011. Fred also appeared on The Apprentice on BBC1 in spring 2012. Since 2015 Fred is also recognized for his role as the host and charismatic Maitre d\'H in the much loved First Dates series on Channel 4. Fred is also a regular on UK radio and appears regularly on national magazines and newspapers.
Since its launch in 2011 AOS and its principles were adapted and tailored to other industries where customer service is key to the business proposition such as luxury building firms, the car industry, medical and pharmaceutical, design and architecture or contract catering to name but a few. AOS maps out and makes clear the entire customer journey.
The reason I am contacting you is because AOS provides an inspired and creative approach to learning and an effective way, at any time, to evaluate and measure success. In short, The Art of Service is about
· Motivating and inspiring staff
· Getting every single member of the team to play their full part
· Consistency, continuous improvement and perfection
· Creating a culture of ownership, teamwork, integrity and urgency
· Ensuring the business and commercial objectives are met while at the same time ensuring total guest satisfaction
Please find our website where you will find more information about our services and products www.theartofservice.co.uk
From our experience working with different brands from different industries and sectors around the world, we know we can make a big difference to your business and how it will subsequently be perceived by your customers. I would therefore welcome the chance to meet up and discuss this further with you.
Looking forward to hearing back from you.
Kind regards.
Michele.
07916178153
