Don sent a message to Terry J. Lundgren- Chairman and Chief Executive Officer, Macys, Inc. – email address that said:
with over 43 years in the retail industry and 23 years being in consulting I have several areas to advice you on. I visit your stores weekly and for example you have the worst looking clearance areas among all major department stores. They can not be shopped effectively with lack of maintaining and virtually no sizing. I have watched customers shop and look disgusted trying to go thru. When business is tuff there is more clearance and becomes a larger portion of business. They are many areas I seen help is needed.