ordie wilkinson sent a message to Gary C. Kelly Chairman, President, and CEO, Southwest Airlines Co. - email address that said:
Thank you for taking the bull by the horns and going public with ending the over booking policy!!!! Not that my promising to use SWA whenever we travel will make an impact to the bottom line, but, you will have our loyalty and support when we do travel.
Awesome that take the step forward and end this policy.
Thanks to you and all your staff!!!!