Barbara sent a message to Arne M. Sorenson – President and Chief Executive Officer of Marriott International, Inc. – Email Address that said:
The Downtown Marriott Hotel is responsible for the loss of my Lands End Women's Coat, the cost of which is $249. I checked in to the hotel, telling them that I was sharing a room with a friend for the ASHA conference. They gave me a key. I hung my coat in the closet and went to look for my friend. Upon finding my friend, we discovered she had been put into a different room. We told the desk clerk who said they would retrieve my coat and gave me a key to the correct room. When I checked back, I was told the coat was no longer in the room. Russell filed a report. I then received a letter from Kathryn of MCS with a claim. I have had no response to my follow-up email and phone call to Kathryn. It has been 12 days since Marriott lost my coat. Please replace the coat, or send reimbursement. Thank you for your time and attention.
Sincerely,
Barbara
