Rose sent a message to Terry J. Lundgren Chairman, President, and CEO, Macys, Inc. – email address that said:
The Macy's in Grossmont Center (La Mesa, CA) is a disgrace. The store is in disrepair--constantly breaking escalators--and the service is abysmal. Yesterday, I waited in line for almost 15 minutes to make a purchase at the only open cash register on the whole second floor to serve several departments. The only reason I ever go there is that it is close to my home. Nordstrom is the standard for wonderful service, and that is where I prefer to shop. I am much less likely to go to your store again because of my bad experiences there.
