Paul sent a message to Marvin R. Ellison – President of J. C. Penney Company Inc.- email address that said:
The measure of a company is NOT when everything is going smoothly and according to plan. The REAL measure is when everything is hitting the fan. From my perspective, your organization is headed for failure. Calls to customer service are said to be delayed for 15 minutes. What utter stupidity! That is customer DISSERVICE. You are not staffed adequately...pure and simple. It says MY TIME is not worth anything! WRONG! JCPenney is going to join Sears on the "remember them" list for not
paying attention to customer needs.
FC553-7108Q B/T Jacket 52 Bshrt Gray order December 1 Inv No R221-47104 WHAT IS THE STATUS? Was it stupidly sent to Sebring, FL rather than 1071 Victory Circle, Reading, PA 19605 as instructed?
I believe you are not tending to your knitting!