Janet Stiebel sent a message to Joseph R. Swedish - President and Chief Executive Officer of Anthem, Inc. Email Address that said:
The premium for our Medicare supplement insurance with Anthem for 2015 was paid in full. The premium for 2016 was paid in full (check#1442) in December 2015. We received an invoice (invoice #000019447286) dated 11/09/2016 showing Current Charges Subtotal $176.63. We received another invoice 12/12/2016 with a new member ID showing charges for a prior bill amount of $190.15 and invoices up through 05/2017 with the May 08/2017 invoice now showing a balance of $234.57. THIS MAKES NO SENSE as the premiums have been PAID IN FULL! There was no explanation of charges on any of these invoices. I emailed my agent Dan Wolf requesting an explanation. I also requested explanation from Anthem and almost 7 months later I still do not have an explanation. I have paid in full so there should be no other charges due. I want to be sure there is no balance as the premiums have been PAID IN FULL. This is unacceptable and I am requesting, in fact, demanding Anthem Blue Cross Blue Shield correct this matter and notify me promptly as this is affecting our coverage and causing problems with our doctor visits. I have already filed a complaint with Missouri Department of Insurance and intend to file with the Better Business Bureau, Chamber of Commerce and am considering calling my local news stations and telling everyone I know how absolutely horrible my experience has been with Anthem. I am an extremely unhappy and dissatisfied customer. I will probably not be a customer next year. Please assist with getting this matter resolved. Thank you.