John Ballarini sent a message to Christopher Swift that said:
Dear Mr. Swift:
I am having some definite problems with The Hartford. What they say happened and what I know happened are two different things
I would ask your help to get this problem resolved.
I can supply you with the letter that I wrote which contained all the relevant facts. The Hartford has blown me off twice.
Thank you. Sincerely,
Jjhn Ballarini
