Christine sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
This email is based on my experience the last 4 months with Century Link. I'm sure you may never receive it, but I felt as the CEO of the company you may want to be aware that I'm currently trying to find other carriers so I do not have to deal with calling Century Link.
I have made 12 calls (I'm sure more due to being transferred so many times, I would hang up and call back) Each phone call lasted approx 90 minutes or longer. And transfered approx. 5 times per call. It is very disheartening to call Century Link. When you first call you have to enter all of your information and than each person you talk to you have to give the information again. The process is very unorganized. I actually took off the phone part of my account yesterday. This was sad for me, and I only did it because I'm so frusturated with Century Link and the customer service. I didn't mind paying the 40 dollars extra a month. But I'm starting my process to divorce century link. I can not take the 90 min. phone calls the transfering several times throughout the call. I'm currently looking for a new internet service. Someone that will help me when I call instead of transferring several times.
I just wanted the CEO to be aware of what customers go through when trying to call Century Link.
I appreciate the opportunity to email and let you know of the concerns, because I can't find anyone else in your company to let those concerns be known.
On a positive note, there had been several of your employees that were more than willing to help any way they can without tranfering the call on to someone else. I have loved the service I had received with Century Link until this past summer.
Thank you for your time,