Carmen sent a message to Robin Hayes – Chief Executive Officer, President and Director of JetBlue Airways Corporation – Email Address that said:
This letter is being generated as a result of a very poor and confusing service received. On May 31 2016 I noticed fraudulent activity in my account. I called immediately and originally informed that I needed to call when office was open. I waited and call on may 31 and gave the information. The account was closed and fraud dept credit my account. This happen after making 5 calls and explaining myself each time. Then on one call advised that charges needed to go on Dispute.
Yesterday I received alert notification regarding activities on my closed account. When I look in the account I saw the charges placed back on my closed account plus annual charges on a account that is being closed.
Yesterday I call 5 times and being transferred to the different dept. fraud, then dispute and customer service. One provider in dispute dept couldn't see the list of charges, then another provider was able to see the charges. Very disturbing to have a system with very poor service, confusing information.
Finally some one explained that my account charges are being investigating and the credit will be placed after the next cycle period. Meanwhile I still confused because my balance is 5,022.99 including the charges for the dispute charges and no credit has being place in my account.
In my life I have had bad experiences with credit cards provided but this one is the worse of all. Service need to improve, better coordination of information provided. Even when trying to summit my complaint the web page couldn't be send it because a problem encountered, letter cant be processed
Thank You for at least take the time to read my complaint.
