LYNNE sent a message to Jeff M. Fettig Chairman and CEO of Whirlpool Corporation Email Address that said:
THIS MESSAGE FOR THE ATTENTION OF :- JEFF. M .FETTIG
- CEO OF WHIRLPOOL / NEW OWNERS OF HOTPOINT COMPANY.
MR. FETTIG , I AM CONTACTING YOU IN SHEER DISGUST AT THE DREADFUL TREATMENT I HAVE RECEIVED BY YOUR RECENTLY ACQUIRED COMPANY , HOTPOINT --MAKERS OF THE TUMBLE-DRYER MODEL TVF 770G - SUBJECT OF SAFETY RECALL DUE TO RISK OF FIRE . AFTER A GREAT DEAL OF AGGRAVATION FROM THE HOTPOINT COMPANY , AN ENGINEER CALLED AT MY PROPERTY THIS MORNING , THURSDAY 31 DECEMBER 2015 , TO CARRY OUT THE 'MODIFICATIONS' NECESSARY TO ENSURE SAFE USAGE OF MY MACHINE. AFTER COMPLETELY REBUILDING MY MACHINE , HE LEFT MY PROPERTY AFTER 75 MINUTES , HAVING SCRATCHED THE FRONT OF MY EXPENSIVE L.G. WASHING MACHINE IN THE PROCESS OF CARRYING OUT HIS WORK . AFTER HE HAD LEFT , I TRIED MY TUMBLE DRYER ONLY TO DISCOVER THAT IT NOW HAS A LOUD SCREECH - THAT WAS NOT THERE BEFORE HIS VISIT - , AND IS NOT DRYING THE CLOTHES IN THE SAME EFFICIENT WAY IT HAS SINCE I PURCHASED IT IN 2012. IN FACT , TODAY , AFTER HIS MODIFICATION , MY APPLIANCE TOOK 3 HOURS -- YES- 3 HOURS TO DRY LESS THAN A ONE QUARTER CAPACITY LOAD . UPON TRYING TO REGISTER MY CONCERN WITH THE CUSTOMER SERVICES DEPARTMENT AT HOTPOINT , I HAVE BEEN BLOCKED ALL THE WAY DOWN THE LINE. NOT ONLY AM I ANNOYED ABOUT THE LACK OF RESPECT BEING SHOWN TO ME , I AM FURIOUS AT THE LACK OF CARE SHOWN TO ME , AND MY PROPERTY ( MY MACHINE !) . PLEASE REMEMBER THAT WHIRLPOOL / HOTPOINT HAVE A LEGAL DUTY OF CARE TOWARDS ME , AND SHOULD BE CONCERNED THAT I HAVE BEEN BADLY MISTREATED DURING THE WHOLE OF THIS SAD AFFAIR ! PLEASE REMEMBER ALSO THAT THIS PROBLEM WAS NOT OF MY MAKING , BUT WAS CAUSED BY THE DEFECTIVE MANUFACTURING OF THIS HOTPOINT PRODUCT . I WOULD MAKE YOU AWARE , MR. FETTIG , THAT I AM 70 YEARS OF AGE ! / A DISABLED WOMAN WITH M.E. AND CHRONIC KIDNEY DISEASE AT STAGE 3 ! . THE USAGE OF MY TUMBLE DRYER IS OF PARAMOUNT IMPORTANCE TO MY HEALTH .
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I TRUST THAT THIS MATTER CAN BE SETTLED AMICABLY , WITHOUT THE NEED TO RESORT TO COURT ACTION .
LYNNE .
FOOTNOTE: - AS THIS WAS RAISED AS AN ESCALATED COMPLAINT ON 22 DECEMBER 2015 , I AM HOPING FOR A PROMPT RESPONSE FROM YOU .
