PAUL sent a message to Robin Hayes – Chief Executive Officer, President and Director of JetBlue Airways Corporation – Email Address that said:
This morning I was aboard flight 1137 from Boston to Detroit.
The captain introduced himself to the passengers on the aircraft standing in front of the cockpit, which I thought was a very nice touch being up front and personal.
After the flight had landed I happen to being walking on the jetway next to the captain and we struck up warm conversation about seeing the face behind the voice.
I asked if this was SOP he informed me not really.
I think this speaks volumes about your company and employees.
I definitely will choose Jetblue when future travel arrangement need to be made.
Keep up the great experences from the check in counter too the aircraft.
P.S. Please pass this on to the captain of flight 1137
I really enjoy conversing with him.