August sent a message to Christopher J. Nassetta – President and Chief Executive Officer of Hilton Worldwide – Email Address that said:
This past Saturday, I was having a discussion with my daughter, and she mentioned that her son, my grandson, who is 12 years old, was participating in a band camp, in Morehead, KY at Morehead State, with a concert to follow. He is riding on a bus from Louisville, KY to Morehead, about 130 miles one way, and my daughter and the rest of her family had planned on driving in, going to the concert, and then staying all night. I checked and found a Hilton Property in Morehead, and explained that I could gift her points for the stay. I sent the give of 20,000 points yesterday, and the fund were withdrawn from my credit card, within minutes. On the bottom of my receipt, it reads "Points will be posted to the recipients Hilton HHonors account within 24 hours of the completed transaction." I checked my daughters account this afternoon, and no points. I chatted on line with a young man and was told it would take 3 to 5 business days. If I knew that in the beginning, I would have not chanced the timing of the transfer
