Scott sent a message to Joseph H. Boardman CEO, Amtrak that said:
Thought it might be nice to save some money and take Amtrak for a weekend trip to see the grandkids. But, boy, was that a bad idea. This will be the first and last trip with Amtrak.
Took the California Zephyr from Denver to Lincoln last Thursday. That train was 4 hours late departing Denver. Then overnight and into today returning from Lincoln to Denver. And right now that train will be over 5 1/2 hours late arriving.
Just wondering what business model would allow over 9 hours of late service? How can what Amtrak provides be called customer service? Two trains and a 0% on time percent - please explain.
Please let me know how Amtrak will be compensating me for the over 9 hours of lost time. First impressions are lasting impressions and Amtrak really blew this attempt.
Scott J
