Nancy Golden sent a message to Carol Meyrowitz that said:
Hello: I was treated very rudely at your Fallbrook, California Store by both your store manager, "Jesse," and one of the saleswomen working behind the Jewelry counter. The event occured approx. 4:15 PM (PST). I deserve an apology. I was browsing the jewelry counter while waiting my turn to be helped and I found a necklace priced $8 that I wanted to purchase. While I was being waited on by a different salesperson, the customer next to me complained to the rude sales person because the same necklace in her hand was $16. The customer contended that she had placed the $8 necklace on the counter and walked away.*(As I stated earlier, I had taken the necklace from a rack.) The rude saleswoman grabbed the necklace out of my hand and gave me the $16 necklace to purchase. I was shocked and I complained. The manager initially stated that she was not going to change the price on the $16 necklace because they had different serial numbers. I stated that I wanted to buy the necklace for $8 and that I didn't take it from the other customer. She told me not to be so loud and I explained that I was loud because I was aggravated. The manager finallaly agreed to change the price. After I made my purchase, I told the rude saleswoman that she should think first before treating customers like thieves. She Laughed in my face and stated, "Have a nice day." I have NEVER been treated so rudely in any store EVER! I would appreciate it if you wou;d please put me in touch with whoever is in charge of customer relations. Thank you for your prompt attention to this matter. Nancy Golden, Associate Professor, Paralegal Studies.