Cari Boccio sent a message to Carol Meyrowitz that said:
I am resorting to contacting you directly as, in a nutshell I returned an item to your Westbury NY HomeGoods store purchased with a debit card. I was given a receipt, no cash on the spot and to date no credit. Continuous, daily emails & calls to your customer service team is resulting in frustration. If I get one more email telling me to contact my bank....I have no credit and would like to escalate this properly to get it resolved without going the social media/BBB route. Having worked in customer service retail management for over 20 years I would be embarrassed if any of my customers were treated this way and for over a month! It may not be a lot of money to anyone else but unfortunately it is to me. Please help me resolve this.