Diane sent a message to Laura J. Alber Director, President, and CEO, Williams-Sonoma – email address that said:
To Ms Alber,
There are many problems with my order
First although I tried again and again the site would not accept the code for 25% off free shipping.
I have more offers of this offer in my email than I can count.
So, because I needed the pillow covers for my daughter I very unhappily ordered them without the discount.
Although I had been receiving an additional message in RED saying this item is eligible to be shipped to my daughter’s school that was of no help to me as my daughter will be attending University in Scotland!
It was only when I printed out the receipt that I saw that delivery is estimated Aug 31- Sep 2. How can this be? Prior to this the site had told me the pillow covers were “in stock and ready to ship”.
We are flying to Scotland on September 1st. It is ridiculous that items ready to ship need MORE than seven days.
As a last resort I tried to call Customer Service to explain the problem and have it resolved. After having to search through your wensite for the number, as Customer Service is NOT a posted item, I called five or six times only to be hung up on every time. It happens that ONLY your furniture choice bothers to tell customers that customer service is closed, every other choice just disconnects. And even Furniture does not say WHEN YOU OPEN.
This is disgraceful — and bad business.
Please contact me as soon as possible. Thank you.
Sincerely,
Diane
