Kayla sent a message to Dinesh Paliwal Chairman, President, and CEO, Harman – Email Address that said:
To whom it may concern,
Hello. A few months ago I bought my daughter the onyx studio 3 wireless portable bluetooth speaker for her birthday. I was very excited to give her this because in the store the speaker was amazing. It was loud and the music was clear. When I purchased the speaker, it worked for 1 week and then the sound started to get weaker and was not clear anymore. Now, the sound barely works at all. I was very disappointed because I paid almost $500 for something that didn't work and I was not able to return it due to the fact that I bought it more than two weeks before my daughters birthday. I would like to know why this is happening. I'm not sure if you can do anything about it but I thought you would like to know that some of your products were defective. Thankyou for your time.
