Daniel sent a message to James M. Cracchiolo – Chairman and Chief Executive Officer of Ameriprise Financial – Email Address that said:
To whom it may concern,
I have a home and automotive insurance policy with Ameriprise. I am a very dissatisfied customer.
In July (or June, I forget) I received a mileage verification form in the mail. I had never filled one of these out, but I did quickly and sent it back. I received a letter stating that I need to pay an additional charge for insurance. It turns out that I mistakenly wrote down an inflated number on the mileage form. My wife works a lot closer to home, so she actually drives less miles. I called and admitted my mistake, I was told to fill out a new mileage form and send it in. I screwed up here and didn't send the form in in a timely manner.
I received a letter saying that my policy would be cancelled for non payment. I called and explained the situation to customer service. I was told that the new form was received and that I can disregard the cancellation notice. A short while later, I received a second cancellation letter. I called again and was told the same thing, that the revised form was received and that no payment was due. I specifically asked and was told that my account is in good standing and that I can disregard the letter. I then received yet another cancellation letter. I called again, but this time was told something completely different.
I was told that I had to pay $20.50 for the time between when Ameriprise received the first (incorrect) mileage form and the second (corrected) mileage form. This makes absolutely no sense to me. I admit my mistake with filling the form wrong and sending it in late, but it was a mistake. Nothing had actually changed with my policy, except the mistaken inflated mileage, which was not correct and that I had alerted Ameriprise about. I was told that I can disregard the letters TWICE and that everything was good.
I don't know if I have time to find new insurance before Ameriprise cancels mine, so I might just pay the $20.50 and then look around for new insurance. But, I'm definitely going to look at other companies for both of my auto and home policies. I used to refer people to Ameriprise, I always had good experiences with you guys. But, after this, I'm going to let people know to steer clear of your company. I find it outrageous that you're demanding payment from me (and only $20) for a mistake that changed nothing on my policy. I still can't believe you treat good and loyal customers this way. I wanted to make sure you knew why you're losing a long term customer of your auto and home insurance.