Colette sent a message to William H. Rogers, Jr. CEO, SunTrust Banks, Inc. – email address that said:
To whom it may concern /sir/madam
My name is Colette and I'm writing you today about a situation that I have. I have a car loan with you and unfortunately without my knowledge it was repossessed. One I did not receive notification, two when I called about the car Im told that no one can help me unless I come up with 2310.00. I know people must come to you with all types of reasons they didn't pay. Well I have one also. I thought my payments were being made by my oldest son, unfortunately that was not the case. I don't know what he could have possibly did with my money but that is neither here no there. What is, that I am sick I have to pay my portion of my deductible and co-insurance up front or deal with the knowledge of having cancer inside of me. All I'm asking is that someone please work with me. I don't have that kind of money just lying around. I also know that you are a bank, you need to recoup your money, you get tired of hearing sob stories and you are in the business of making money. I am truly sorry for coming to you with my hand out asking for help, but I really and truly need the help. All I'm asking for is to please move the payments that are missed to the back of the loan and the 900 dollar fee. I can probably come up with some money but not 2300.00 in 15 days and pay lot fees or the auction fees. Please understand where I am coming from because I understand where you are coming from. So if you can contact me and we try and work something out I will be most grateful.
Thank you
Colette
