ibrahim sent a message to Carlos Ghosn – Chairman and CEO, Renault – Email Address that said:
To Whom It My Concern,
The reason I am writing this complaint letter is that I think the Renault service is not sufficient enough from Istanbul, Turkey. I really need your help with this. Because 4 days ago I had terrible experience with the Renault service lately. I have a Renault Megane which has only done 32000k and it is now have a warranty.
30 July 2016 at night I went to Tekirdag from Ä°stanbul with my wife. (This road is asphalt floor and perceftly) When my car speed was 100, suddenly my car broke down and I noticed a warning light and message lit up my dash. Warning message says "Check injections. After it I parked my car and car wasn’t work again.
Surely a car that has only done 32000k miles should not be experiencing these sort of problems?
I called Renault Customer services and we said that need a help. They didn’t call back, I again again called them and explained problem.(maybe 4 times I called them and explained.) At last they called 30 minutes later and he said that bring the road services.
And 1 hours later he came and checked the car. He cannot understand problem and said that need a towing vehicle and took the car to service station. I again called Renault Customer services and explained situation.
Serviceman said that need towing vehicle and took the car to service station. And we need a car because our car broke down and we confined on automobile express way and wait 4 hours! Who bring us to home on the express way?
Renault Customer services accepted to find rent car for us after that again they didn’t call us for get our location information. Again I called and again I want to car for means of access and towing vehicle for our car. They didn’t care and we wait again last 1 hour.
1 hour later towing vehicle came and took the car to service station. (Silivri station: Silvri station between the TekirdaÄ to Ä°stanbul)
Customer services dont seem to care at all.
In conclusion, yesterday they claimed and said thet problem reason is user error. (they said that I taking the from second to the forth stage) It was impossible because of when I drove car, I use cruise control on a car. How can I use gear?
I refused and I want report from service. But they couldn’t explain and they didn’t sent report. Renault Turkey customer services want to towing vehicle and roadside assistance costs from us. I complain about Renault customer service, road assistance, serviceman and service station.
Note: Our company has been included in your fleet and bought a new car on Friday. But after this situation I never prefer to your cars. And If I cannot deal with this problems, I will share this bad experience on my all social accounts and web forum sites.
How you'd like to deal with this problem. When the matter is resolved I'd be grateful.
I greatly appreciate your help.
Yours Faithfully
