duran sent a message to Herbert Hainer – Chief Executive Officer of Adidas AG email address that said:
To whom this may concern at ADIDAS customer service department, I Duran C Bowie am reaching out to your company on a last option base before I have no other choice but to go to a higher solution. I ordered two pairs of Stan smith pony-hair shoes size 10.5 in each color (pharelle adidas x bape exclusives), when I received the shoes I was excited to see the box alone great job on the shoe box, however when I tried them on they fit like a size 12. I called your company the very next day and the customer service representative told me I would receive a email with the return label within 2 days and that never happened, so I called again and never received the email again, time goes by and I called again and never received an email, so by the third attempt I asked to speak to a manager and I was told a manager will call you back, never received a call back, so I called yet again to get a return label and the representative told me it is past 6 months and they cannot send me an return label, so I asked to speak to a manager and I held until a manager was available, when I spoke to a manager they override the 6 month status and sent me the return label via email never received it again. By this time I am very unsatisfied so I call again and speak to a manager this time he actually understood my problem but he said we have attempted so many times and you are not receiving our emails so I want to give you corporate direct number call them and they will solve your problem. I called corporate talked to a representative and they transferred me to manager of customer relations Nate, he wasn’t available so I left a voicemail. Nate called me back very timely however he was not helpful at all, he actually was very denying of any wrongdoing on your company behalf and said I was negligent and it is past the 6 month frame and there is no way for me to get my money back and there is nothing else he can do for me and to send any lawsuit matters to ADIDAS North America 5055 N Greeley ave. I was really baffled by his customer service because I have really tried all I can to return these shoes from going to the store where they told me they can only give me store credit because I purchased online, I called your so many times I cannot count but I know there was at least 4 attempts to resend the return label and I never received any emails, take into consideration every time I called your customer service line it takes 45mins to 1hour on average to get a representative on the line, also one time a representative explained to me how they are trained to tell the customer when the style runs big so the customer can get a smaller size but online you did not explain this shoe runs big and what makes it worse is that it’s a limited edition shoe so by the time I tried to even buy a smaller size they were sold out. This is a very unfair situation and all I am asking for is to return a shoe I purchased and get my money back but instead I have taken tons of time to try to solve an issue that can easily be fixed by shipping the shoes back, and returning my money. I really wanted the shoes but unfortunately they are sold out and no clue if they will be coming back, and the only reason they tell me they cannot give me my money back is because after 6 months customer service representatives or mangers on any level do not have the option to give money back just credit. This is not $50 or $60 bucks we are talking $438 that’s a lot of money for your company to tell me well it has been past 6 months and even though you tried to call us and get the return label there is nothing we can do because we did not get the product in 6 months. This is not how ADIDAS should treat a new customer who spends thousands on shoes or anybody else; I am hoping that we can resolve this issue in a timely manner.
Thanks for reading, Duran
