Linda sent a message to Joseph H. Boardman – CEO, Amtrak – Email Address that said:
Reply|
Today 2:03 PM
You
To whom it may concern,
July 5th, 2016
Trip down on train 97 to Orlando experienced an unexpected stop, no power, no lights, no air and no explanation. One person in party was moved to another room due to a malfunctioning door. Family noticed repairs made on train 97 using duct tape.
Return trip on train 98 to North Carolina, July 10th, 2016. Rooms 9810-H (Handicapped room) and Roomettes 11 12 are sweltering.
Family was not informed at boarding about the air conditioning not working (boarded after 3pm). Party member called 1-800-872-7245 to inform Amtrak of health hazard. Agent informed member that “nothing can be done on weekends, report it on Monday to customer relations.”
4:52 p.m.: Mother of disabled sends message “difficult to breath”.
5:03 p.m.: “No air, daughter getting sick”.
9:21 p.m.: “Temperature in rooms 11 12 are 104°F, we are light headed”.
Staff and conductor informed passengers that someone will try to fix train 98 in Savannah, GA. Family suffering from heat exhaustion, later informed around 8pm that they can stay in the dining car.
July 11th, 2016. Complaint to customer relations
Hazardous
