judith lerner sent a message to Oscar Munoz that said:
United's "Chief Customer Service Officer" Toby Enqvist sends a splashy email touting your new sanitizing procedures as a way of life, your entire crew donning masks, the removal of seats so customers automatically distance from one another, your commitment to customer safety, your liberalized cancellation policy for the duration of the COVID-19 crisis - BUT YOU DO NOT REQUIRE ALL CUSTOMERS TO WEAR MASKS? Jet Blue will not let anyone on a plane without a mask. Others have followed. Not United? No one I know - family, friends, colleagues, former colleagues, neighbors (many of whom frequently traveled the skies for business as well as pleasure, racking up millions of miles) will step foot inside a United plane until everyone must wear a mask. Half measures don't cut it.
(I have been sidelines these past few years due to medical issues, but countless people I know basically live on planes for business in "normal" times, and they have noticed United's cowardly response. You must do better.)
Judith (Judy) Lerner
Studio City CA
818-621-2293
