ben weigl sent a message to David Abney that said:
May 5 2020
Dear sir ,I was suppose to receive my Goal Zero 22004 Yeti 150 Solar
Generator by UPS by end of day May 4 th 2020
tracking number 1Z02E99YD955713163, since there was at least a 25 minute wait for customer service, i decided to contact them in the morning of mayy 5 2020 todays date. I talked with heart a female cutomer service rep who had an east indian accent, she confirmed with me that my pacakage was in windsor ontario, even though your site did not reflect that, and that i should get it today, i confirmed with her that if i did not receive it by 7pm i could file a claim. since it was now 7pm i again contacted your service reps at ups.ca , i talked with a female service rep named summer who contritidicted your first service reps statement(these conversations should be able to ve verifyed if you look at the customer service recordings that may be monitered for service quality,,Summer did not understand why Heart would have said it was in Windsor, since i was now completely frustrated by the time of wait for customer service and the contritidicting statements of your service rep. I filled out a entire claim form online with documentary proff etc, which amounted to a statement from your ups.ca site , with a pop up that said sorry for the inconvinence , systme error,
So 1>can you tell me where my package is
2:Can i submit my claim with you , since your site claims a system error
3.will you investigate why your 2 customer service reps told me 2 diffrent things.
4 can you please teill me where my package is?
5 Can you convince me or remedy this exteremly annoying experice why i should ever order anything from any vendor that uses UPS ad a corrier
