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@USAA – Stuart Parker – Greetings Sir, I understand that you are an extremely busy man. However, my wife and

SGM(R) James Vogel sent a message to Stuart Parker that said:

Greetings Sir,
I understand that you are an extremely busy man. However, my wife and I are truly disheartened by USAA's claims department. On 03 November 2020 A USAA employee replied to one of my “Claims Communication Center” emails stating our claim would be paid by USAA (minus our deductible). Now, 15 days later, we receive a call stating USAA has denied our Claim? Why the dishonest treatment? I have the facts for which I send this request Sir. If you have a team that would like to review all the facts, I will gladly send them via email. Thank you your your time and prompt reply Sir.

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