Daniel Smith sent a message to Stuart Parker that said:
I am at home with my father who is your customer and have been for 45 years. A month ago he was told that a home equity loan that he took out was being called in to have the balance of $90,000 paid in full. The issue is my father (Thomas H. Smith) not only has NOT missed the required payment of $1,200 per month, but he has been paying $1,400 monthly with no payment missed. Ever. When he asked for a copy of the contract stating that there was a maturity date on that loan, he was told they did not have one on file. I am sure you see the issue here.
1) He has never missed a payment so the claim of foreclosure on his house is false and illegal
2) USAA states they do not have a copy of the contract that the foreclosure claim of foreclosure is being drawn against.
There is something seriously wrong here and I am advising my father to take legal action against USAA.
I trust you will have a better answer than the individuals at these offices did.
