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@USAA – Stuart Parker – I have noticed that my attempts to contact USAA is getting more difficult each attempt

Phil Thompson sent a message to Stuart Parker that said:

I have noticed that my attempts to contact USAA is getting more difficult each attempt.
Many are blaming the chinese flu, but this is happening long before the BS of virus.
It seems there are even more layers of "get lost, we don't to waste our time with a real conversation." screening calls than in the past.
The initial menu will not pass you along to a rep unless tell the A.I. what you want. I am an older 100% disabled vet who is electronically challenged.
My question, why I reached oit to USAA, has to do with why USAA keeps kicking out LifeLock monitoring. Since my question was not covered in the script for the CSR, I basically wasted 45 minutes of my life.
I wonder, if you try harder, could you make it even tougher to get things done, please?

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